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privacy policy

Effective as of November 2008. Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

 

PayPal

Our online order payment services are provided by PayPal. Click here for their Privacy Policy. If you wish to make an order but do not wish to use PayPal, please contact us to discuss other payment methods.

Information we collect

This notice applies to all information collected by or submitted to Reannag Teine, via the website, mail, or in person. On some pages, you can order products (processed by PayPal), make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, and Phone number. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

The way we use information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our calendar of events and updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. We do not sell or share our mailing lists or other customer information. Should you have other questions or concerns about these privacy policies, please send us an email.

Commitment to security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Pottery

The pottery made by Reannag Teine is all hand made. This means that every piece is piece and there will be natural variations between pieces, and between the images on the website and any given order. Each piece is individually hand-thrown, then hand-painted. Sometimes the glaze goes on differently, or the kiln fires differently, resulting in variations of color or shape. These are not flaws, but the uniqueness of hand made product. Written offers expire after 90 days unless otherwise stated. No return shipping labels provided. We are not responsible for any fees incurred for package pick-up for international orders; our shipping fees cover shipping only and not any additional fees charged by the receiving postal service.

---All sales are final.---


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